Request for Assistance with
a Movie Order or our Online Store.

Please use this form to send us information on your order and the problem you're having.

Please note that our movies require QuickTime Player or VLC Player for viewing. You may be able to view them using WindowsMedia Player, RealPlayer or other software, but this is not recommended and we do not provide support for this.

Download accelerator plugins or applications can disrupt the download process and should be disabled before attempting to download our movies.

Older computers or operating systems which do not support the latest version of QuickTime or VLC may have difficulty playing our movies, or may not be able to play them at all.

If you need additional attempts to download or playback your movie please let us know and we'll send you a new email with a link to your order.

Fields in RED are REQUIRED.

Your Name:

Your Email Address:

Order Date:

Order Number:

Movie Code Number:

Computer Operating System: Windows Mac  Version:

Movie Player Software: QuickTime VLC  Version:

Type of Internet Connection (DSL/Cable/Dial-up, etc.):

Download Software (Browser Name or Helper Application, Version Number, etc. ):

Please describe your question or problem with as much detail as possible: